Silvertown Park Limited and www.cookingforpleasure.com Terms and Conditions for Use and Sales Last updated IMPORTANT 1. Our website Your use of this
website and any service contained within constitutes acceptance of these Terms
& Conditions. 2. Customer Information 2.1 You should always
check that the contact information you provide is correct before creating a
customer account or proceeding to payment. 2.2 You are responsible
for maintaining your own username and password, where required to access your
customer account. You should ensure that you store your username and password
securely and that the details required to access your customer account are not
provided to another party. 2.3 As a customer you are
responsible for your customer account and actions taken within it. If you are
aware or suspect that your customer account username and password or other
details have become known to a third party, you should inform us immediately. 2.4 Our website is only
intended for use by adults. Adults may purchase products for children as long
as the products purchased are intended by the manufacturer for use or
consumption by children. 3. Privacy Silvertown Park Ltd
takes your privacy seriously. We are registered under and comply with the Data
Protection Act 1998. For further details please see our Privacy Policy. 4. Product Pricing and
Title 4.1 We make every effort
to ensure that the pricing displayed on our website is correct. However, if an
error in the pricing of a product is found we reserve the right to either
cancel your order or contact you to arrange payment of any extra sum due or
refund any over-payment made by you (as applicable). The processing of an order
can be cancelled or corrected by us at anytime up to the shipment of that order
and any related items. 4.2 We reserve the right
to alter all product pricing without notice. 4.3 Title in any products
ordered from us does not pass to you, the purchaser until we have received and
processed a valid payment, and that payment has been made into our own bank
account and your order has been shipped. 5. Your Order 5.1 When you place an
order you will automatically receive a confirmation email to confirm your
order, providing you have supplied your email address. Your order constitutes
an offer made to us to purchase the goods specified in the order. 5.2 Your offer is only
accepted by us once we have emailed you to confirm the dispatch of your order. 5.3 Product items not
included within the dispatch email are not included in the order and contract
between you and us. 5.4 We reserve the right
to delay or refuse orders where a transaction contains incomplete details or
details that cannot be verified or where fraud is suspected. 5.5 If we are unable to
reasonably ascertain these details or resolve these issues a full refund will
be made against the card used at the time of purchase. No other form of refund
or credit will be offered nor will a refund be made to any third party card or
account. 6. Shipping and Customs
Duty 6.1 All orders received by
us are shipped subject to availability. 6.2 We reserve the right
to ship products at a later date (up to 28 days after purchase) where the
product ordered is not in stock at the time of purchase. In this situation you
will be contacted and offered a full refund instead of delivery of the product. 6.3 We cannot be held
responsible for disruption to shipping caused by industrial disputes or action
outside our direct control. If such disruption occurs you will be offered
delivery via an alternative delivery or fulfilment company or a full refund. 6.4 If you are ordering a
product from outside the 7. Cancellation Rights,
Returns and Refunds 7.1 Under the Consumer
Protection (Distance Selling) Regulations 2000 you have a right to cancel your
purchase. However, to exercise this right you must notify us in writing, (email
or letter) and return the goods in an undamaged condition within 30 working
days from the day after you receive your goods. You must retain your proof
of posting as we cannot accept claims for refunds unless we have received the
goods. 7.2 As stated above
notification of cancellation must be in writing, a telephone call is not a
valid cancellation. 7.3 No right of
cancellation, refund or return exists under the Consumer Protection (Distance
Selling) Regulations 2000 once you have used the goods and 30 working days have
past unless the product is defective and you are returning it for this reason. 7.4 Goods that are sealed
or shrink-wrapped and this is removed can only be returned if they are
defective. 7.5 No right of
cancellation exists for downloaded goods or “softcopy” goods to which you, the
customer has instant access to or use of, unless defective, or special
instructions are given in the Sales Page of the web site specifically
appertaining to the downloadable goods. You must follow the instructions on the
Sales Page for refunds. Your statutory rights are not affected. 7.6 No right of
cancellation exists for personalised goods or goods that are intimate in their
nature or goods where there may be hygiene issues, unless defective. 7.7 Please observe the
following procedure for all returns to us: 7.7.1 On the back of your
delivery note or on another piece of paper, (if you no longer have your delivery
note), include your order number and the reason for the return. 7.7.2 If you are returning
your product because it is defective, please state the defect or defects. 7.7.3 Repackage the product
in its original packaging, including any accessories, brochures, manuals,
guarantees or warranties that came with the product. Unfortunately we will be
unable to issue a refund where the product is in an incomplete state. 7.8 If the original
packaging surrounding the product has been damaged or destroyed we will only
issue a refund if the product is being returned due to a defect. If the
original packaging of a defective product has been damaged or destroyed you
should ensure that the returned product is adequately packed for shipment back
to us. 7.9 You are responsible
for paying any postage or shipping costs incurred when returning the product. 7.10 We recommend that all
returns be sent by registered post, so that a record of the return is available
for you. 7.11 We will not issue
refunds for any items lost or stolen in transit to us. 7.12 Where a return is lost
or stolen in transit to us, you should claim compensation from the company that
shipped the return. 7.13 If you fail to return
a product to us, we may make arrangements to have the product collected from
you. The cost of this collection will be passed on to you. 7.14 Unused products may be
returned promptly by customers to the address listed below: Silvertown Park Ltd 7.15 Subject to the above,
we will refund the purchase price of a returned product within thirty days of
receiving written notification of your intention to return the product. 7.16 We will also refund
the cost of standard or recorded postage incurred returning a product, if incorrectly
sent by us or where the product has been returned due to a defect. Please note
that we will not refund any courier, overnight or express element of any
delivery or postage charge, including Royal Mail Special Delivery. 8. Customer Complaints We endeavour to respond
to all customer complaints or queries within five working days. 9. Faulty Products Where a Customer
experiences a fault with a product it can be returned to Silvertown Park Ltd,
subject to our returns policy above. 10. Events outside our
control Silvertown Park Ltd
shall not be liable for delay or failure to perform any obligation under these
Terms & Conditions if the delay or failure is caused by any circumstances
beyond our reasonable control, including, but not limited to, acts of god, war,
civil disorder or industrial dispute. 11. Licence 11.1 Silvertown Park Ltd
grants you a licence to access the content, information and services contained
within our website for personal use only. 11.2 This licence allows
you to download and cache (using your browser) individual pages from our
website. 11.3 This licence does not
allow you to download and modify individual pages or substantial parts of our
website nor to make our website available via an intranet, where our website or
a substantial part of it is hosted locally on the intranet in question. 11.4 Our website design,
layout, content or text cannot be copied, edited or otherwise manipulated
without our express prior written permission. 11.5 Our website cannot be
placed within the frame-set of another site. 11.6 Third parties are not
allowed to “deep link” to pages within our website, without our express prior
written permission. All links (unless expressly permitted by us) should be to
the main index page of our website. Furthermore, the content of such links,
whether graphic or text should not be misleading, false, derogatory or in any
other way offensive. 11.7 The restriction on
“deep linking” does not apply to affiliate partners who wish to send customers
directly to a particular page or product in order to increase their affiliate
sales. 12. Copyright 12.1 All content,
databases, graphics, buttons, icons, logos, layouts and look & feel are the
copyright of Silvertown Park Ltd, unless expressly acknowledged as otherwise. 12.2 The data mining,
extraction or utilisation of product information from our website is not
permitted without our express prior written permission. 13. Reasonably
Foreseeable Losses 13.1 Silvertown Park Ltd
will be liable for any losses incurred by you due to breaches of these Terms
& Conditions by us, where such losses were reasonably foreseeable at the
time the contract between you and us was made. 13.2 All business, indirect
or consequential losses not reasonably foreseeable at the time of the contract
between you and us are excluded. 13.3 Silvertown Park Ltd
does not exclude or limit liability for death or personal injury caused by the
negligence or breach of duty by us, our employees or officers. 14. Severability The foregoing
paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be
read and construed independently of each other. Should any part of this
agreement or its paragraphs, sub-paragraphs or clauses be found invalid it
shall not affect the remaining paragraphs, sub-paragraphs and clauses. 15. Waiver Failure by Silvertown
Park Ltd to enforce any accrued rights under these Terms & Conditions is
not to be taken as or deemed to be a waiver of those rights unless we
acknowledge the waiver in writing. 16. Entire Terms &
Conditions These Terms &
Conditions set out the entire agreement and understanding between you and
Silvertown Park Ltd. We reserve the right to change these Terms &
Conditions at any time, without giving notice to you. 17. Jurisdiction These Terms &
Conditions shall be interpreted, construed and enforced in accordance with
English law and shall be subject to the exclusive jurisdiction of the English
Courts. Your statutory rights
are unaffected. Our contact details are
as follows: Silvertown Park Ltd Email: support (at) cookingforpleasure.com |
